GFBILL | Customer Support & Solution Center

I do not recognize this charge on my credit card! What is this?

We provide billing support for over 10 websites and subscription services. If you wish to cancel your account or enquire more about these charges, please feel free to contact us at your earliest conveniene via phone or by email support at the following:

Toll Free: Get The Number!

Email Our Support Team!

My login does not work!

Make sure your membership hasn't expired yet. Check your purchase confirmation email that was sent to you when you originally signed up. Contact us for more assistance!

Doh! I forgot my password!

No problem! Contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed.

Manage or Cancel Your Account

CCBill

 1.888.596.9279
consumersupport@ccbill.com

NetBilling

 1.877.428.8493
wiredwebentertainment@netbillingsupport.com

BE WARNED: Contact us to cancel your account. DO NOT contact your credit card company directly to chargeback. Chargebacks will result in a universal blacklist preventing you from using many online merchants. Falsely stating you never bought an online service is FRAUD and will be investigated and pursued to the full extent of the law. We will be happy to discuss your situation personally to correct any errors.

How do I cancel my membership?
To cancel your membership, please use the links below to help you find the billing company charging your credit card.
- CCBill
- NetBilling
How do I know which company processed my card?
The billing company appears on your original sign-up confirmation email.
What if I do not have my original confirmation email?
If you no longer have your original confirmation e-mail, you can refer to your credit card statement where you will find both a support website as well as a toll-free number.
What are the charges on my credit card statement?
We provide billing support for over 10 websites and subscription services. If you wish to cancel your account or enquire more about these charges, please feel free to contact us at your earliest conveniene via phone or by email support at the following:
Why am I being charged after I cancelled?
If you have received an email confirmation to confirm your cancellation yet you are still being charged, please contact us immediately so we may more closely investigate. A membership cancellation automatically prevents any further billing.
How can I confirm my membersip is actually cancelled?
Upon cancelling your membership, a confirmation email is automatically sent to the email address that was used for the initial sign-up. Since many web-based email providers such as Gmail and Yahoo occasionally filter out confirmation emails as span or junk mail, please be sure to check your spam/junk mail folder. If it appears you never received a cancellation email, please contact us and one of our agents will be able to assist you.
How does billing work for trial memberships?
Some sites allow the purchase of trial memberships at a special temporary price only available for a short time period. As explained on the join page, all trial memberships automatically upgrade to a standard monthly membership unless they are cancelled within the trial period.
How often will I be charged for my membership?
Memberships are billed according to the membership type. Monthly memberships are billed upon sign-up and every 30 days thereafter. One-year memberships are only billed upon sign-up and expire after 365 days.
My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?
Please contact the billing company directly


Telephone Support

Please contact the billing company associated with your account. This information is in your original sign-up confirmation email and on your credit card statement.

CCBill

 1.888.596.9279
consumersupport@ccbill.com

NetBilling

 1.877.428.8493
wiredwebentertainment@netbillingsupport.com